Returns & Refunds Policy

At OZZPeptides, we are committed to supplying premium research-grade products and providing exceptional customer service. Every order is carefully inspected before dispatch to ensure it meets our quality standards.

Due to the nature of our products, we are unable to accept returns for products that have been opened, used, or stored outside the recommended conditions.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please ensure you select the correct products before completing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Once reviewed, we will arrange an appropriate resolution, which may include:

• A replacement product

• A store credit

• A refund where applicable

Quality Issues

If you believe there is a manufacturing defect or quality issue, please contact us immediately. Each case is assessed individually, and additional information may be requested to assist with our investigation.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law.

Return Conditions

Where a return has been approved:

• Products must remain unopened, unused, and in their original packaging unless returning due to a confirmed fault.

• Products must be securely packaged to prevent damage during transit.

• Proof of purchase is required for all returns.

Shipping Costs

If the return is the result of our error (incorrect or defective product), OZPeptides will cover the reasonable return shipping costs.

If a return is approved for any other reason, the customer is responsible for the return shipping costs.

Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Returns Policy.

Contact Us

For all return enquiries, please contact our customer support team before sending any products back via the Contact Us page.

Please include your order number and details of your enquiry so we can assist you as quickly as possible.

Thank you for choosing OZPeptides.