Delivery Information

At OZZPeptides, we are committed to processing and dispatching your order as quickly and securely as possible.

Order Processing

• Orders placed before 12:00 PM AEST (Monday to Friday) are typically processed and dispatched the same business day.

• Orders received after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

• During promotional periods or peak seasons, dispatch times may be slightly longer.

Shipping

We currently ship throughout Australia and New Zealand.

All orders are shipped using trusted courier and postal services with tracking provided where available.

Estimated Delivery Times

Australia

• Standard Shipping: 2–7 business days

• Express Shipping: 2–3 business days (where available)

New Zealand

• Standard International Shipping: 5–10 business days

Please note that delivery times are estimates only and may vary depending on your location, courier delays, weather events, customs processing (for New Zealand), or other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable). You can use this information to monitor the progress of your delivery.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

OZPeptides cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at support@ozzpeptides.com.

We will work with the shipping carrier to investigate the delay and assist in resolving the issue as quickly as possible.

Damaged Parcels

If your order arrives damaged:

• Photograph the parcel and contents immediately.

• Contact us within 48 hours of delivery.

• Include your order number and photographs so we can investigate and provide an appropriate resolution.

Signature on Delivery

Some deliveries may require a signature upon receipt. If no one is available to accept delivery, the carrier may leave a collection card or redirect the parcel according to their delivery procedures.

Delivery Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, OZPeptides may offer Free Shipping promotions. Any applicable conditions will be clearly displayed on our website.

Contact Us

If you have any questions regarding your order or delivery, please contact:

OZPeptides Customer Support
Email: ozpeptidessales@gmail.com

We aim to respond to all enquiries within one business day.